training@rand.com www.rand3d.com 877.726.3243
LIVE Online Learning:
Frequently Asked Questions
Preparation Tips for LIVE Online Classes
1. Make sure that the phone you plan to use is accessible and available for use during the entire training session.
For your comfort and to reduce the amount of background noise in the training session, it is highly recommended
that you use a headset or at least have a speakerphone (with mute function) so you can keep your hands free to
complete exercises.
2. You will receive an invitation email message that includes information about the training sessions, instructions for
joining the voice conference, and a link that you can use to join the class sessions. Please log into the first class
session 15 minutes prior to the official session start time, that way if your computer needs to install any required
software updates it will have time to complete prior to the session starting. If you do not receive an email prior to
the first day of class, check your spam filter or contact your account representative for assistance.
3. Treat this training as if you are at one of our training centers and make yourself unavailable to others in your
office or home. Inform your coworkers/manager/family members that you are not available during class time. If
possible, go into an office, conference room or room in your home where you can close the door, as an open work
environment will be very distracting.
4. Turn off IM, email and other attention grabbing software applications to lessen interruptions during class hours.
5. Let the instructor know right away of any connection delays or problems that arise. We want to make sure that
Internet lag does not distract from the learning experience.
6. Sit back, relax and get ready to learn!
