Brochures

tech.writing@rand.com www.rand3d.com 877.726.3243 Technical Editing and Writing Solutions Your products are high-quality, shouldn't your documentation be too? As a manufacturer, your organization designs and builds products that deliver value to customers. But is your documentation living up to the same high quality as your products? At Rand 3D, we have access to our company's curriculum development division, ASCENT, who can help your organization clearly communicate key product information to both end users and internal audiences. The result? Increased product adoption and customer satisfaction. Our solutions are a good fit for your organization if you experience any of the following: • Your existing documentation is unclear. When documentation is produced outside North America, it often needs editing to address typographical errors and to clarify concepts for English-speaking audiences. In other cases, documentation may lack the 3D models, charts, diagrams, illustrations, and animations that help convey concepts more clearly. • Your organization faces resource constraints. During periods of high workload, our writers can supplement your in-house resources to ensure your projects are completed on target. • Confusing documentation is leading to customer dissatisfaction. When documentation is inconsistent or confusing, it often results in a high volume of support calls, or worse, product returns and lost business. • Inadequate training content makes it difficult for employees to support your products. Best-in-class manufacturers ensure that their employees have the resources needed to provide outstanding service and customer support. However, many organizations struggle to document best practice methodologies and create clear knowledgebase content. We specialize in proofreading, editing, and authoring of documents such as: • Product specifications • User & installation guides • Quick reference cards • Standard operating procedures • Software and online help documentation • Flowcharts, diagrams, and illustrations • Marketing communications • Instructional animations • Interactive tutorials and user quizzes • eLearning content (including design, hosting and implementation)

• Cover