training@rand.com www.rand3d.com 877.726.3243
Creo Simulate 8.0 Training
Structural and Thermal Analysis
Cancellation Policy
The following cancellation policy shall apply to all training engagements, LIVE Online, Consulting Services and
Dedicated/Custom Training:
• Company reserves the right to reschedule or cancel the date, time and location of its class at any time. In the
event that a Training Class is cancelled by Company, Customer is entitled to a full refund. Company shall not be
responsible for any other loss incurred by Customer as a result of a cancellation or reschedule.
• For Customer cancellations when written notice is received (i) at least ten (10) business days in advance of the
class, the Customer is entitled to a full refund of its payment or reschedule enrollment, (ii) less than ten (10)
business days, Customer shall not be entitled to a refund, but shall receive a class credit to be used within three (3)
months of the date of the original class.
• Student substitutions are acceptable with at least two (2) days prior notice to the class, provided substitution
meets course prerequisites and is approved by Company's Training Coordinator (trainingcoordinator@rand.com)
• For all Training orders, cancellation notices must be submitted to trainingcoordinator@rand.com. Company is
not responsible for any error in the delivery of the email notice. In the event of any reschedule of Consulting
Services and/or Dedicated/Custom Training by Customer, Company will invoice Customer for all non-cancellable
travel expenses.
To request more information or to see training locations, visit www.rand3d.com/company/contact-us.
