Issue link: https://resources.rand3d.com/i/1545297
The Organizational Cost of Low User Adoption Teams work more efficiently and effectively when users follow organizational software standards and can access learning in the context of workflows. When users don't conform to standards, it leads to wasted time, poor adoption, and duplication of effort. "Say a team designs and creates a part and puts the documents on the organization's file system. If they don't follow standards and no one can find those documents, it's quite possible that the part will be created again, resulting in unnecessary rework," Jason Barnett said. For compliance reasons, regulated industries have typically been leaders in the disciplined use of software standards. Sectors like aerospace, defense, and pharmaceuticals understand the importance of tracking, traceability, accountability, and accurate data in their enterprise software systems. Today firms across industry segments are coming to the same realization, given the shift from traditional file- and folder-based systems to advanced technologies and information-based systems. As organizations implement AI, machine learning, and model-based design (MBD) for competitive reasons, successful user adoption is more important than ever. These information-based systems require discipline around software standards and user guardrails that wasn't required before. According to Jason Barnett, "With MBD, for example, the 3D model essentially creates a recipe that manufacturers work from. There's no markup, so scrap and waste can be very costly if teams don't do their work properly. And with AI, data must be organized, labeled, and stored properly, or it won't be useful." In today's world, the importance of workforce enablement can't be underestimated. If organizations fail to maximize user adoption, the competition will leave them behind. Ways to Improve User Adoption At every stage of the software implementation journey, teams can take steps to increase user acceptance and system adoption: • Strategic planning. Discovery and goal-setting workshops can help identify the implementation strategies and tailored training plans that will deliver the right results. • Comprehensive documentation. User-friendly materials that are tailored to the needs of different audiences help teams navigate new systems and business processes with confidence. • Customized and role-based training. Role-based training tailored for products and workflows facilitates seamless technology adoption. This can be delivered online, through live workshops, in personalized sessions for targeted groups, interactive simulations, and on-demand learning materials. • Ongoing support and feedback. After software goes live, responsive support and mechanisms to gather user feedback make it easier to address emerging challenges and refine processes. www.rand3d.com | training@rand.com