Leveraging Characters to Make eLearning More Conversational and Scenario-Driven

This blog is Part 5 of our PLM eLearning Design Series, where we explore different interactive features and strategies that transform static content into engaging, learner-centered experiences. This blog discusses how having 2-Character interactions ask and answer realistic questions within eLearning can help address questions learners often have.

When it comes to questions typically raised in classrooms or decisions faced in the workplace, sometimes the best way to learn is by listening in on a conversation.

The 2-Character interaction is an underused but powerful tool. Instead of describing a situation in paragraphs, you present it as dialog between two characters. This makes learning feel human, conversational, and easy to follow.

For example, in a PLM training course on BOM (Bill of Materials) Transformation, a learner might discuss the purpose of a BOM transformation, or a tricky situation related to managing BOMs. In a customer service course, a client and service representative could model a complaint scenario. Learners observe the exchange, analyze choices, and reflect on outcomes.

This approach not only adds realism but also models the social and emotional aspects of workplace interactions—something static content cannot capture.

In summary, it is best practice to use 2-Character interactions when you want to:   

·       Make content conversational, scenario-based, or role-play driven.

·       Demonstrate problem-solving or decision-making in context.

·       Model best practices and common pitfalls.

If your course involves conversations, decisions, or people-centered skills, the 2-Character interaction is your best friend. Which workplace situations related to your PLM software training would learners benefit from overhearing in dialog form?

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If you would like to review the other blogs in the series, you can access them via the links below. 
1. How Tabs Simplify eLearning Content 
2. How Click-to-Reveal Boosts Curiosity in eLearning 
3. Why Simulations Are Essential for Software Training 
4. The Power of Video in eLearning 
5. Leveraging Characters to Make eLearning More Conversational and Scenario-Driven 
6. The Value of Knowledge Checks Throughout Training 
7. How Interactive Video Engages Learners
8. Why Navigation Matters in eLearning
9. How Avatars Enhance eLearning Engagement

About the Author

Product Lead – Learning Content Development<br><br>Barb's primary responsibilities include the design, development, and project management of courseware for Product Lifecycle Management (PLM) products such as Autodesk Vault, Autodesk Fusion Lifecycle, ENOVIA V6, and PTC Windchill. Her work also involves the development of custom training that is designed and configured to an organization’s specific environment, processes, and roles. Barb is a Professional Engineer and holds a degree in Aerospace Engineering. She is also a certified Project Management Professional (PMP) and trained in Instructional Design.

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